Returns &Exchanges
1.Terms and actions
If
you are a consumer (i.e. you are not a business and you are not
purchasing products from us for purposes which are wholly or mainly
in connection with any business you may have or trade you run), you
have the right to cancel the contract formed with us when you
purchased
products on ww a consumer (i.e. you are not a business and
you are not purchasing products from us for purposes which are wholly
or mainly in
connection with any business you may have or trade you
run), you have the right to cancel the contract formed with us when
you purchased
products on (https://yourstyle.clothing).
You can cancel the contract for any reason and at any time within the
cancellation period (see below).
Please note that this right to cancel is additional to your other statutory rights as a consumer and our standard returns and exchanges policy.
The
cancellation period starts when we send you the dispatch confirmation
email and ends 14 calendar days after the day on which the product(s)
is/are delivered to you. If you ordered multiple products in a single
order and we ship those products in separate deliveries to you, the
cancellation
period will end on the 14th day starting from the day
after you received the last of the products in that order.
Calculating
the cancellation period can be tricky, so here is an illustration to
help you figure out how long you have:
You place an order on 1
April.
We send you a dispatch confirmation email on 3 April.
You
receive delivery of your products on 7 April.
The
period for cancelling the contract starts on 3 April and ends on 21
April (i.e. it ends 14 calendar days starting from the day after
delivery).
Weekends, bank holidays and public holidays are counted
when you calculate the 14 days.
To cancel an online order, just follow these instructions:
Let
us know you are planning to cancel. To do this, you can send us an
email/letter clearly stating that you wish to cancel your contract.
In the
reply letter from us you will receive a return form, you must
send your completed Cancellation Form to our Customer Services e-mail
address
before the end of the 14 day cancellation period.
Send
the relevant products back to us at:
(Bulgaria,
city of Burgas, 8000, District of Burgas,
Tsar
Ivan Shishman, 8; fl. 5, office 2
)
You
must do this no later than 14 days after you notified us of the
cancellation. Again, weekends, bank holidays and public holidays are
counted
when you calculate the 14 days.
Please
note that if you cancel the contract, you will have to pay the cost
of returning the relevant products to us. Please also note that if
you
cancel the contract the products must be returned by post.
We
are not obliged to give you a refund until we receive the products
back from you. We strongly recommend that you send the products using
a
secure or trackable method, i.e. recorded or special delivery, and
that you keep hold of your proof of postage.
Provided
that you have cancelled the contract as above and we have received
the products back from you (and you have provided us with evidence
that you have sent the products back to us) within 14 days of
cancelling the contract, we will refund payments received from you.
The
reimbursement will be paid (using the same means of payment that you
used for the original transaction) within 14 days after receiving the
returned products. You can cancel the contract for any reason and at
any time within the cancellation period.
Please note that this right to cancel is additional to your other statutory rights as a consumer and our standard returns and exchanges policy.
2.Returns
If
you simply change your mind about the item you have bought from us
online, you can return it to us within 30 days from the date of
dispatch. You
can return either in-store or post back to our
Distribution Centre Items must, however, be in a resalable condition.
If
you are a consumer, you have the right to cancel the contract you
formed with us when you purchased products on
https://yourstyle.clothing
You can cancel the contract for any reason and at any time within the
cancellation period. Please be aware , we start processing your
return as
soon as you submit it, so you will need to receive and then
return your order.
Please return your order to us at:
(Bulgaria,
city of Burgas, 8000, District of Burgas,
Tsar
Ivan Shishman, 8; fl. 5, office 2
)
We
strongly recommend that you use a secure or trackable method of
postage, i.e. recorded or special delivery, and that you keep hold of
your
proof of postage. Until we receive your return to our warehouse,
the items and their condition remain your responsibility.
We'll
send you an email to confirm your return has been received and that
your refund has been processed. Refunds will be credited back via the
original method of payment. Please allow up to 28 days for your
refund to appear on your bank statement. If for any reason we are
unable to issue
a refund via the original method of payment, we will
contact you to arrange an alternative.
Caution! Return shipping is paid by you. This delivery charges are non-refundable.
3.Exchanges
You can post your item back and get an alternative size for free. Just get in touch with our Customer Services team and we can arrange this.
Please
note that we can only exchange an item for the same style in a
different size and that you will receive your refund for the original
item once
we’ve received it back, which will be within 28 days.
Order
confirmation email - you will have received this at the time of
ordering Order dispatch email - you will have received this to
confirm when
your order was sent to you. The returns note that was
included in the package with your order.
If you’ve been unlucky enough to receive a faulty or damaged item, please contact us stating your Order Number and the nature of the fault.
The
Bulgaria Consumer Rights Act 2015 says goods must be as described,
fit for purpose and of satisfactory quality. During the expected
lifespan
of your item you’re entitled to the following:
Up to 30 days | If your goods are faulty, you can get a refund. |
Up to 6 months | If
it can't be repaired or replaced, |
Up to 6 years | If
the goods do not last a reasonable length of time, |
Please
note that this is just a summary of some of the key rights provided
by the Consumer Rights Act 2015 and does not affect your statutory
rights. For detailed information please visit https://kzp.bg or call
the consumer helpline on +359-700-111-22.
If
you’ve been unlucky enough to receive a faulty, damaged or
incorrect item, please contact our Customer Services team as soon as
possible
stating your Order Number and the nature of the fault.
We will reply to your email as soon as possible, with more information and details of your next steps.
If
a dispute cannot be resolved you have the right to take legal action.
We are not obliged to submit to the Retail Ombudsman’s dispute
resolution
process (or any other alternative dispute resolution
provider).
In addition, please note that disputes may be submitted for online resolution to the European Commission’s Online Dispute Resolution Platform.