Returns &Exchanges



1.Terms and actions

If you are a consumer (i.e. you are not a business and you are not purchasing products from us for purposes which are wholly or mainly

in connection with any business you may have or trade you run), you have the right to cancel the contract formed with us when you purchased

products on ww a consumer (i.e. you are not a business and you are not purchasing products from us for purposes which are wholly or mainly in

connection with any business you may have or trade you run), you have the right to cancel the contract formed with us when you purchased

products on
(https://yourstyle.clothing). You can cancel the contract for any reason and at any time within the cancellation period (see below).

Please note that this right to cancel is additional to your other statutory rights as a consumer and our standard returns and exchanges policy.

The cancellation period starts when we send you the dispatch confirmation email and ends 14 calendar days after the day on which the product(s)

is/are delivered to you. If you ordered multiple products in a single order and we ship those products in separate deliveries to you, the cancellation

period will end on the 14th day starting from the day after you received the last of the products in that order.

Calculating the cancellation period can be tricky, so here is an illustration to help you figure out how long you have:


You place an order on 1 April.


We send you a dispatch confirmation email on 3 April.


You receive delivery of your products on 7 April.

The period for cancelling the contract starts on 3 April and ends on 21 April (i.e. it ends 14 calendar days starting from the day after delivery).

Weekends, bank holidays and public holidays are counted when you calculate the 14 days.

To cancel an online order, just follow these instructions:

Let us know you are planning to cancel. To do this, you can send us an email/letter clearly stating that you wish to cancel your contract. In the

reply letter from us you will receive a return form, you must send your completed Cancellation Form to our Customer Services e-mail address

before the end of the 14 day cancellation period.

Send the relevant products back to us at: (Bulgaria, city of Burgas, 8000, District of Burgas, 
Tsar Ivan Shishman, 8; fl. 5, office 2 )

You must do this no later than 14 days after you notified us of the cancellation. Again, weekends, bank holidays and public holidays are counted

when you calculate the 14 days.

Please note that if you cancel the contract, you will have to pay the cost of returning the relevant products to us. Please also note that if you

cancel the contract the products must be returned by post.

We are not obliged to give you a refund until we receive the products back from you. We strongly recommend that you send the products using a

secure or trackable method, i.e. recorded or special delivery, and that you keep hold of your proof of postage.

Provided that you have cancelled the contract as above and we have received the products back from you (and you have provided us with evidence

that you have sent the products back to us) within 14 days of cancelling the contract, we will refund payments received from you.

The reimbursement will be paid (using the same means of payment that you used for the original transaction) within 14 days after receiving the

returned products. You can cancel the contract for any reason and at any time within the cancellation period.

Please note that this right to cancel is additional to your other statutory rights as a consumer and our standard returns and exchanges policy.

2.Returns

If you simply change your mind about the item you have bought from us online, you can return it to us within 30 days from the date of dispatch. You

can return either in-store or post back to our Distribution Centre Items must, however, be in a resalable condition.

If you are a consumer, you have the right to cancel the contract you formed with us when you purchased products on https://yourstyle.clothing

You can cancel the contract for any reason and at any time within the cancellation period. Please be aware , we start processing your return as

soon as you submit it, so you will need to receive and then return your order.

Please return your order to us at:

(Bulgaria, city of Burgas, 8000, District of Burgas, 
Tsar Ivan Shishman, 8; fl. 5, office 2 )

We strongly recommend that you use a secure or trackable method of postage, i.e. recorded or special delivery, and that you keep hold of your

proof of postage. Until we receive your return to our warehouse, the items and their condition remain your responsibility.

We'll send you an email to confirm your return has been received and that your refund has been processed. Refunds will be credited back via the

original method of payment. Please allow up to 28 days for your refund to appear on your bank statement. If for any reason we are unable to issue

a refund via the original method of payment, we will contact you to arrange an alternative.

Caution! Return shipping is paid by you. This delivery charges are non-refundable.

3.Exchanges

You can post your item back and get an alternative size for free. Just get in touch with our Customer Services team and we can arrange this.

Please note that we can only exchange an item for the same style in a different size and that you will receive your refund for the original item once

we’ve received it back, which will be within 28 days.

Order confirmation email - you will have received this at the time of ordering Order dispatch email - you will have received this to confirm when

your order was sent to you. The returns note that was included in the package with your order.

4.Damaged or Faulty Product

If you’ve been unlucky enough to receive a faulty or damaged item, please contact us stating your Order Number and the nature of the fault.

The Bulgaria Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan

of your item you’re entitled to the following:

Up to 30 days

If your goods are faulty, you can get a refund.

Up to 6 months

If it can't be repaired or replaced,
then you're entitled to a full refund in most cases.

Up to 6 years

If the goods do not last a reasonable length of time,
you may be entitled to some money back.

Please note that this is just a summary of some of the key rights provided by the Consumer Rights Act 2015 and does not affect your statutory

rights. For detailed information please visit https://kzp.bg or call the consumer helpline on +359-700-111-22.

If you’ve been unlucky enough to receive a faulty, damaged or incorrect item, please contact our Customer Services team as soon as possible

stating your Order Number and the nature of the fault.

We will reply to your email as soon as possible, with more information and details of your next steps.

If a dispute cannot be resolved you have the right to take legal action. We are not obliged to submit to the Retail Ombudsman’s dispute resolution

process (or any other alternative dispute resolution provider).

In addition, please note that disputes may be submitted for online resolution to the European Commission’s Online Dispute Resolution Platform.